Contact Us

OUR ADDRESS:

Lancing Dental Care
104 Sompting Road
Lancing
BN15  9LQ

OPENING HOURS:

Phone lines open at 8:00 am

Monday  9:00 to 17:30
Tuesday  9:00 to 17:30
Wednesday  9:00 to 17:30
Thursday  9:00 to 17:30
Friday  9:00 to 15:30
Saturday by appointment only
Sunday Closed

 

Code of practice for complaint

This practice takes all complaints seriously and operates an open and honest complaints procedure.

When a complaint is received the patient is dealt with courteously and promptly to resolve the matter as quickly as possible.

Our complaints procedure is in line with The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Our practice is committed to ensuring and safeguarding patient rights.

  1. It is our goal to resolve any concerns locally and the Complaints Manager is responsible for investigating and responding to all patient complaints.
  2. If a complaint is about clinical dental treatment or associated charges the complaints manager will seek the dentists’ comments to provide a full comprehensive response.
  3. If a complaint is received on behalf of someone else, please note that we will require the patients written consent to allow the practice to share their confidential information
  4. We will acknowledge a complaint in writing within 3 working days and confirm how they wish to be contacted, by phone, letter, or email. A copy of this code of practice will be enclosed.
  5. We will seek to investigate the complaint and provide a full response within 10 working days, although this can be a maximum of six months, as far as reasonably practical we will keep the patient updated and provide a response deadline date.
  6. We will confirm our findings and the decision regarding the complaint in writing to the patient after the investigation is complete.
  7. The practice will keep proper and comprehensive records of any complaint received
  8. If you are not satisfied with the outcome of our investigation, you are advised to contact:

England:

NHS England. PO box 16738, Redditch B97 9PT. (email england.conactus@nhs.net) or

The parliamentary and Health service Ombudsman. Millbank Tower, Millbank London. SW1P $QP. Tel 0345 015 4033 or www.ombudsman.org.uk

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