POLICIES
Failed appointments and late cancellation policy.
Although we understand that things happen, if you are not able to attend your
appointment, please give us at least 24 hours’ notice so that we can allocate the time to
someone else. The practice considers any appointment to be ‘missed’ where the patient
fails to attend or fails to provide at least 24 hours’ notice on cancellation of an appointment.
Failure to Attend/Late Arrival,
New patients that fail to attend will not be offered another appointment. If you are more
than 5 minutes later than your allocated appointment, it is classified as a fail to attend.
You are advised if you fail to attend 2 appointments in a row or two appointments in a year,
we will no long offer you treatment/ appointments.
If you fail to attend the practice for a check-up for 2 years or more, your place will be
allocated to somebody else due to the high demand for NHS spaces.
To retain your NHS place, we kindly request that you attend regular examinations.
Hygienist appointments,
Payment for a hygienist appointment is due in full when booked.
A cancellation fee of £30 will be charged for appointments cancelled on the day and full
payment of £60 will be charged for failure to attend.
Appeals,
Any appeals about missed or cancelled appointment should be emailed to the practice
manager at: office@lancingdentalcare.co.uk
We understand that life does not run as smoothly as we all wish, and genuine issues
occur. We do apply common sense to all our policies, but please respect us so that we can
be fair to everyone. Any abuse to other patients or staff members will not be tolerated.
We are here to help you.
Our staff have the right to be treated with dignity
and respect at all times without risk of
threatening behaviour or violence.
This behaviour will not be tolerated towards staff,
And may result in offenders being asked to leave,
And could be removed from our patient list.
Patient Chair Load Capacity Policy,
Lancing Dental Care has 4 dental chairs. All the
manufacturers provide information relating to the usage of
these chairs, including maximum patient weight limits.
Any limit stated by the manufacturer must be followed to
ensure the health and safety of patients and staff whilst
equipment is being used, and to ensure that the various
insurance policies and warranties remain in place.
The maximum patient weight limits are as below:
• Surgery 1, 20 Stone
• Surgery 2, 20 Stone
• Surgery 3, 20 stone
• Surgery 4, 20 stone
• No patient above these weights can be seen, and if in
doubt, the team reserves the right to ask the patients
for their weight prior to them being seated.
Lancing Dental Care Cold Sore Policy,
Due to the risk of cross infection to our patients and staff members we will no longer treat patients with active cold sores unless treatment is urgent.If you are currently suffering with a cold sore and not inneed of urgent care, we kindly ask that you re-arrange your appointment. Cold sores are contagious from the moment you first feel tingling to when the lesion has completely healed. A healed cold sore is one that is no longer visible. We thank you for your understanding in this matter.